Oct 23 2018
 

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Unified Communications (UC) systems make a lot of sense for contact centers. They can offer superior customer service, aid in retention, allow for deeper insights and plug into more advanced systems like sales and marketing tools.
White Paper by Ziff Davis on 2/5/2013
A Voice over IP (VoIP) system allows customers to send and receive calls over a digital network. As one of the most important emerging trends in telecommunications, VoIP should be given serious consideration by any business that ...
White Paper by Ziff Davis on 1/22/2013
Mobility is an increasingly important factor in the enterprise and the rise of a so-called bring-your-own-device (BYOD) culture is only making it even more important. As a result, IT professionals must also increase their ...
White Paper by Ziff Davis on 12/10/2012
Customer expectations are driving the need for Unified Communications (UC) applications in the contact center. With UC, customer service agents can be more productive in entirely new ways. But in order to bring the value of UC ...
White Paper by 8x8, Inc. on 12/7/2012
New White Paper on VoIP Advantages for Small Business! Download this new white paper today for a close look at how a VoIP phone solution can help your small business stay ahead of future challenges. Learn how you can take
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